At SWEETS BY SVEA, we are committed to providing our customers with accurate and up-to-date information about our products and prices. This product and pricing information policy explains how we present product details, manage pricing, and handle any price changes or inaccuracies.
Product Information
We strive to offer detailed and reliable descriptions of all our products to help you make informed purchasing decisions. Our product information includes:
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Description of Product Features and Functions: Each product description contains information about its use, specifications, materials, and other relevant characteristics.
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Product Images: The images on our website accurately depict our products. Please note that slight differences in color and appearance may occur due to screen settings.
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Availability: Product stock status is updated regularly. However, during high order volumes, a product may sell out before we can update the stock balance on our website. If this occurs, we will contact you promptly.
Pricing Information
We aim to always display accurate prices on our website. All prices are listed in Euro (€) and include VAT according to the applicable tax rate. Here are some key guidelines regarding our pricing:
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Price Changes: Prices may change at any time without prior notice due to factors such as supplier cost changes or promotional campaigns. The price at the time of your order is the price that will be charged.
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Offers and Discounts: Promotions and discounts apply only during the specified period and cannot be applied retroactively.
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Shipping Costs: For orders under 199 €, a shipping fee of 15 € applies. For orders over 199 €, we offer free shipping within Europe. These costs are specified at checkout before you complete your purchase.
Incorrect Product and Pricing Information
Despite our diligence, occasional inaccuracies in product or pricing information may occur on our website. If we discover an error in pricing or product details, we reserve the right to correct it, even after an order has been placed. In such cases, we will contact you to confirm your purchase with the correct information or to cancel the order.
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Incorrect Prices: If a product has an incorrect price due to an error, we reserve the right to adjust the price and inform you of the correction.
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Incorrect Product Information: If there are inaccuracies in a product description that affect the purchase, we will contact you to confirm or cancel your order.
Promotions and Offers
We occasionally offer promotions and discounts on specific products or product categories. The terms of each promotion are clearly stated and apply only during the specified period. Offers cannot be combined with other discounts or promotions unless otherwise stated.
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Limited Availability: Some promotional products may have limited stock. If the product sells out during the promotional period, we unfortunately cannot offer the discount retroactively when the product is back in stock.
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Discount Codes: Discount codes are only valid during the specified period and must be entered at checkout to be applied. Discount codes cannot be applied retroactively to previous orders.
User Responsibility
By using our website, you confirm that you have read and understood the product and pricing information displayed. If you have questions about a product's specifications or functionality, you are always welcome to contact our customer service.
Contact Information
Do you have questions about product or pricing information? Please feel free to contact our customer service:
- Email: info@sweetsbysvea.com
- Phone: (+46) 72-219-96-48
- Address: Ortviksvägen 39, 856 33 Sundsvall, Sweden
- Live Chat: Available 08.00-18.00 Swedish time
- Opening hours for Email and Phone Support: Monday - Friday: 08:00 - 16:00 Swedish time
This product and pricing information policy applies to all products offered at SWEETS BY SVEA and is intended to ensure clear and accurate information for our customers.
