At SWEETS BY SVEA, we value our customers' opinions and encourage you to leave reviews and ratings on our products. Your feedback helps us improve our selection and provides other customers with valuable insights. This policy outlines our guidelines for reviews and ratings to ensure they are honest, relevant, and useful.
Leaving a Review or Rating
You can leave a review or rating for a product directly on our website if you have purchased it. We welcome both positive and constructive feedback, as long as it follows our guidelines. To ensure that reviews are reliable and informative, they should be based on your own experience and include relevant details about the product.
Things to keep in mind when leaving a review:
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Be honest and objective: Describe your personal experience and highlight specific details that you believe will be helpful to other customers.
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Use appropriate language: Please maintain a friendly and respectful tone in your review.
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Avoid personal information: Do not share personal details such as your name, phone number, or email address in your review.
Approval and Publication of Reviews
To ensure that reviews on our website are helpful and of high quality, we reserve the right to review all submissions before publication. Reviews are typically reviewed within 1–5 business days. We publish both positive and negative reviews as long as they meet our guidelines.
We reserve the right not to publish reviews that:
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Contain offensive language, hate speech, or harassment.
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Include personal information, marketing, or external links.
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Are unrelated to the product, such as complaints about delivery times or customer service (these matters should be directed to our customer support).
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Contain obvious factual errors or misleading information.
If your review is not approved under our guidelines, we will notify you, and you are welcome to submit a new review that meets the requirements.
Editing and Removal of Reviews
SWEETS BY SVEA reserves the right to modify or remove reviews that violate this policy at any time. If you, as a customer, wish to update or delete your own review, please contact us at info@sweetsbysvea.se, and we will assist you in making the necessary changes.
How We Use Your Reviews
Reviews and ratings help other customers make informed purchasing decisions and provide us with valuable feedback to improve our products and services. We may use reviews on other areas of our website, social media, or marketing materials, but we will never include your personal information.
Questions About Reviews and Feedback
If you have questions about our review and rating guidelines or wish to discuss your experience further, please feel free to contact our customer support.
Contact Information
For assistance with reviews or questions regarding our review and rating policy, please contact us:
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Email: info@sweetsbysvea.com
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Phone: (+46) 72-219-96-48
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Live Chat: Available 08.00-18.00 Swedish time
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Opening hours for Email and Phone Support: Monday - Friday: 08:00 - 16:00 Swedish time
This review and rating policy applies to all feedback submitted on SWEETS BY SVEA and is designed to create a safe and informative platform for customer reviews.
