Privacy policy

At SWEETS BY SVEA, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard the information you provide when visiting our website or making a purchase. We comply with all relevant legislation, including GDPR, to ensure your information is handled securely and responsibly.

Data Controller

SWEETS BY SVEA is operated by LL Marketing & Consulting AB, which is the data controller for all processing of personal data under this policy.

Company Name: LL Marketing & Consulting AB
Organization Number: 559460-0255

Email: info@sweetsbysvea.com
Address: Ortviksvägen 39, 856 33 Sundsvall, Sweden
Opening hours for Email Support: Monday - Friday: 10:00 - 16:00 Swedish time

Collection of Personal Data

We collect various types of information to enhance your experience with us:

Identity Data: Such as your name, address, and contact details to fulfill orders and communicate with you.
Order Data: Details about your orders, payment information, and delivery address.
Technical Data: IP address and other information about your interaction with our website.
Communication Data: Information from emails, phone calls, and live chats.

We only collect and use data for the specific purposes described below, ensuring that your information is treated confidentially.

How We Use Your Personal Data

Your data is used for:

Order Management: To process and deliver your orders and provide updates on their status.
Customer Support: To assist and respond to inquiries via phone, email, and live chat.
Website Improvement: To analyze website usage and optimize the user experience.
Marketing (with your consent): To send you news and offers if you have opted in to receive such communications.
Legal Obligations: To meet legal requirements such as accounting and tax regulations.

Legal Grounds for Processing

We process personal data based on the following legal grounds:

Performance of a Contract: To deliver ordered products and services.
Consent: For sending marketing or other communications, with your approval.
Legal Obligations: To comply with laws such as accounting regulations.
Legitimate Interest: To improve our services and protect against fraud.

Sharing Personal Data with Third Parties

We share your data with third parties only when necessary to fulfill your order or comply with legal obligations:

Payment Providers: To process secure payments.
Shipping Companies: To deliver your order to the specified address.
Technical Service Providers: To operate and secure our website.
Authorities: When required to comply with applicable laws.

All partners handling your data adhere to strict security standards and data protection laws.

Storage and Protection of Personal Data

We store your personal data only as long as necessary for the purposes it was collected for:

Order and Payment Data: Retained for 7 years in accordance with accounting laws.
Marketing Data: Retained until you withdraw your consent.
Customer Support Cases: Retained for up to 3 years to ensure long-term service.

We protect your data using technical and organizational security measures, including SSL encryption and strict access controls, to safeguard against unauthorized access.

Your Rights

You have the following rights regarding your personal data:

Right of Access: To know what data we process about you.
Right to Rectification: To correct inaccurate information.
Right to Erasure: To have your data deleted under certain circumstances.
Right to Restriction: To request limited processing of your data.
Right to Data Portability: To transfer your data to another service.
Right to Withdraw Consent: You can withdraw your consent for marketing at any time.

Cookies

We use cookies to enhance your experience on our website. For more information about how we use cookies and how to manage them, see our Cookie Policy.

Changes to the Privacy Policy

We reserve the right to update this privacy policy as needed. Any updates will be posted here, and we recommend you check periodically to stay informed.

Contact Us

Do you have questions about our privacy policy? Feel free to contact us via:

Email: info@sweetsbysvea.com
Address: Ortviksvägen 39, 856 33 Sundsvall, Sweden
Opening hours for Email Support: Monday - Friday: 10:00 - 16:00 Swedish time